Refund & Returns Policy
What you can expect if an order arrives damaged, incorrect, or is cancelled.
Last updated: 14 September 2026
Retail (B2C) orders
Retail orders may be returned within 14 days of delivery if the item is unused, in its original packaging and accompanied by proof of purchase. Return freight is paid by the buyer unless the item was faulty, damaged or incorrectly supplied.
Bulk (B2B) orders
Bulk orders follow the terms agreed in the accepted quote. Because bulk goods are often produced or packaged to order, returns are generally limited to defective, damaged or non-conforming goods.
Damaged or incorrect goods
- Report the issue within 7 days of delivery through your account.
- Provide photographs and the order number so we can open a dispute.
- Baoboza holds the supplier payment while the dispute is reviewed.
Cancellations
Orders can be cancelled free of charge before the supplier marks them as processing. Once production or packing has started, cancellation is at the supplier's discretion.
Refund timelines
Approved refunds are returned to the original payment method. Card refunds typically take 5–10 business days; local gateway refunds are usually faster.